USER REPLIES (2WAY)

If the Viber or WhatsApp User replies to the Message, its reply can be automatically sent to your URL.

Authorization parameters and URL:

Table 6.1 Connection parameters

Parameters	Value
Provider Role	Client
Client Role	Server
URL for receiving Replies	Provided by Client and set up on GMS side
Method	`POST`
HTTP Authentication	None

Viber User reply

Example of Viber User reply:

{
   "phone": "+380951234567",
   "time": "2016-12-07 20:55:09",
   "channel": "viber",
   "message_id": "d5569ed4-6ff9-5078-8be3-f0b1a1f6e5fe",
   "extra_id": "1883",
   "text_to_subscriber": "text 2 viber",
   "text_from_subscriber": "Reply from viber user"
}

Example of Viber User reply (deep link):

{
   "phone": "380951234567",
   "time": "2016-12-07 20:55:09",
   "channel": "viber",
   "text_from_subscriber": "Reply from viber user"
}

Example of Viber User reply with media file:

{
   "phone": "380951234567",
   "time": "2016-12-07 20:55:09",
   "channel": "viber",
   "message_id": "d5569ed4-6ff9-5078-8be3-f0b1a1f6e5fe",
   "extra_id": "1883",
   "text_to_subscriber": "text 2 viber",
   "file_name": "Name_for_document.docx",
   "media": "https://example.com/file.docx"
}

A description of the report parameters is provided in Section 8.

The links storage time of images, audios, videos, files, which were sent by Users, is 1 day.

WhatsApp User reply

Example of WhatsApp User reply:

{
   "channel": "whatsapp",
   "phone": "380110000000",
   "time": "2019-11-26T08:13:39Z",
   "umid": "91dbb1a6-2410-ea11-8153-022a22cc1c71",
   "text_from_subscriber": "Test reply"
}

User replies can be in the following combinations:

“text_from_subscriber”
“image_url”
“video_url”
“audio_url”
“doc_url” + “text_from_subscriber”
“location”

A description of the report parameters is provided in Section 8.

The links storage time of images, audios, videos, files, which were sent by Users, is 1 day.