COMMUNICATION CHANNELS

Viber Business Messaging

Viber Business Messages allows for a variety of Messages to be used to communicate with Users. The following are examples of the types of Messages that can be sent:

Kinds of Viber Messages

The type of Message is defined by parameters that are specified in your request (Sections 2.1, 2.2 and 2.3).

Viber provides Two-way Communication - the User can respond to your Messages as well as has option to initiate the conversation (Section 6.1).

When the Message can not be delivered to Viber, the multichannel messaging platform Hyber can use lower-priority option and deliver the Message to SMS channel.

You can use more than one Viber ID. The parameter <alpha_name> is required to be specified in your request. It determines which Viber ID is used (Section 2.3). The <alpha_name> link to the Viber ID is configured on GMS side.

Operators of some countries allow to send transactional Messages only with a pre-registered text template. For the list of these countries, refer to your account manager. A description of the query parameters is provided in Section 2.3.

WhatsApp Business Messaging

The following are examples of the types of non-Template Messages that can be sent:

Kinds of WhatsApp Messages

In order to open a chat with a User, you must first send a pre-registered text template Message.

Regular text Messages or media Messages (i.e., any non-Template Messages) can only be delivered on the 24 hours after last time User sent a Message to your business. A description of the query parameters is provided in Sections 2.5, 3.4 and 3.8.

The User has the opportunity to initiate a chat (Section 6.2).